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Title: Workplace counseling as a remedy for burnout: a case study of operational Non-Governmental Organisation sector responding to emergencies in Midlands Region of Zimbabwe
Authors: Shumba, Shepherd
Issue Date: 2017
Abstract: The study investigated whether workplace counselling was a remedy for burnout which operational nongovernmental organisation (NGO) employees experience. The study was prompted by the fact that in Zimbabwe there is no recommended solution to the problem of burnout. This study was premised on the qualitative research design rooted in the interpretivist paradigm and was conducted in four operational NGOs responding to humanitarian emergencies in Midlands Region of Zimbabwe. The sample was made up of 8 participants from management, 22 employees from field staff to get a total of 30 participants purposively sampled. Data were generated through open ended questionnaires, interviews, observation and document analysis. Ethical considerations were met through seeking permission and informed consent from the selected NGOs and participants. Grounded theory was used as the basis for the analysis. The results were centred on four themes which were causes of burnout, current methods being used to prevent and treat burnout and their shortfalls and counselling as a means to deal with burnout. The findings showed that participants knew what burnout is and indicated that it is characterised by exhaustion, lack of enthusiasm and motivation and feeling 'drained. Findings on causes of burnout indicated that overworking and irrational thinking were some of the major causes of burnout. The research results also indicated that burnout negatively affects employees, resulting in diminished accomplishments, reduced efficacy, absenteeism, physical illness, reduced commitment and professionalism. On current methods of treatment of burnout, results indicate that employees largely rely on generic counselling, natural approach and medication. However, participants pointed out that burnout cannot be treated by medicine since it is not an infectious illness. Moreso, drugs cannot change irrational thinking that promotes burnout and drugs whip the adrenals. Findings showed that counselling can treat burnout through behaviour modification and change in lifestyle. Hence, it can be concluded that counseling is a remedy for burnout. The first key recommendation is that workplace counselling should be provided by NGOs to employees as a remedy to burnout that employees experience and counselling should be theory driven for it to be effective and professional. I further recommend that medical treatment be used to treat symptoms of burnout.
License: http://www.oceandocs.org/license
URI: lis.zou.ac.zw:8080/dspace /handle/0/378
Appears in Collections:Master of Philosophy (M.Phil) and Doctor of Philosophy (D.Phil)Theses

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